Terms of Service

Clear terms for using our services.

Review the terms that apply when using the Virtual Derm Clinic website and virtual care services.

Terms of Service

Last Updated: May 2026

These Terms of Service describe the terms that apply when using the Virtual Derm Clinic website and virtual care services.

Virtual Derm Clinic is not an emergency service. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

Use of This Website

This website is intended to provide general information about Virtual Derm Clinic and allow eligible patients to request virtual skin care assessment.

You agree to use this website only for lawful purposes and to provide accurate information when submitting forms or communicating with the clinic.

Virtual Care Services

Virtual Derm Clinic provides virtual skin care assessments for Alberta residents through licensed Alberta physicians. Virtual care may not be appropriate for every skin concern.

  • A physician may determine that an in-person assessment is required.
  • Care may be declined if virtual assessment is not appropriate.
  • Submitting information does not guarantee a prescription, referral, diagnosis, or treatment.

Physician-Patient Relationship

Submitting an online form or request does not automatically establish a physician-patient relationship. A physician-patient relationship is established only once your case has been reviewed and accepted by a licensed physician.

Medical Information

You are responsible for providing accurate and complete information. Incomplete or inaccurate information may affect the ability to provide appropriate care.

Not Emergency Care

This service is not appropriate for urgent or emergency medical concerns, including rapidly worsening symptoms, severe pain, spreading infection, fever, allergic reactions involving breathing difficulty, or any situation requiring immediate medical attention.

Privacy

Your privacy is important to us. Information submitted through this website and during virtual care is handled in accordance with our Privacy Policy.

Website Content

Content on this website is provided for general informational purposes only and should not be taken as personal medical advice unless provided directly by a physician as part of your care.

Changes to These Terms

We may update these Terms of Service periodically. Updated versions will be posted on this page with a revised effective date.

Contact

If you have questions about these Terms of Service, please contact:

Virtual Derm Clinic
Email: contact@virtualdermclinic.ca
Website: virtualdermclinic.ca